At SoyMedical, customer satisfaction is our main priority. To ensure your satisfaction, we offer an easy 30 day return policy on purchases. These items must be unopened and in new condition. All returns require an RMA (Return Merchandise Authorization) number. We will refund your full price of the item. If the purchase was sent with "free shipping" the original shipping costs will also be deducted from the refund. 

Returns Process

Step 1 - Request RMA (Return Merchandise Authorization) Number

To begin the return process, please send us an e-mail to returns@soymedical.com and include your order number or call us at 866-336-2624.

Items Not Eligible For Return

• Any item that has been opened or used in any way, assembled, installed
• Any item that is not in resalable condition.
• Any personal hygiene products (for reasons surrounding Health & Sanitation).
• Any item not accompanied by a Return Merchandise Authorization Number (RMA#) issued by SoyMedical.com.

Step 2 - Shipping product back

Ship the product to the warehouse address provided and Retain your tracking number. 

Step 3 - Refunds to your charge card

All returns received will be inspected for original contents and packaging. The refund will be issued once we have determined that the item is free of damage, modifications and not been worn. 

Damaged & Defective Products

At SoyMedical.com, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Please inspect the orders immediately upon delivery and contact our customer service team immediately at 866-336-2624.